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An issue has been identified where documents downloaded via archived ZIP files with "masked fields" enabled are missing their Docusign platform seals. A fix is underway. Target Fix Date: June 23, 2026 Temporary Workaround: Download documents individually rather than as an archived ZIP file to ensure platform seals are successfully applied.
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Users downloading archived document ZIP files may see missing official Docusign platform seals (Incident 5139)
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